Day 2: Tweet Tweet

I contacted Honda Customer Service via twitter this morning @HondaCustSvc and had the following conversation (VIN is redacted):

@HondaCustSvc JHMGE8 36,800 miles. Airbag site sez no recalls, but generic 2012 FIT YES passenger airbag recall.

2h

2 hours ago

Sent

Hello and thank you for reaching out to us. Can you please provide the VIN so that we may verify any recalls associated with your vehicle? Thank you. ^RB

2h

2 hours ago

We apologize for the previous message. After review, we have found that the VIN provided (JHMGE8) does not have safety recalls at this time. Feel free to check your recalls at any time by visiting http://recalls.owners.honda.com/service-mainte …. We hope this helps. ^RB

2h

2 hours ago

2012 FIT YES passenger airbag recall. Are you saying my car will NOT be recalled for this issue?

45m

44 minutes ago

Sent

2012 FIT recalls: Passenger Airbag Inflator

Takata Driver Airbag Inflator

VSA NON-COMPLIANCE UPDATE

40m

39 minutes ago

Sent

We have confirmed that your passenger airbag has not been affected by the Takata Airbag recall. You may visit the previous link provided to confirm this information. ^RR

38m

37 minutes ago

Again, your previous link sez Passenger Airbag Inflator for 2012 FIT. I have a 2012 Fit.

35m

34 minutes ago

Sent

31m

30 minutes ago

Sent

Recalls are VIN specific and do not apply to every vehicle within that year and model. The link we provided you will show if your specific vehicle has been affected. ^RR

25m

24 minutes ago

until mine shows up on the list cuz every car of the model year eventually does. In the meantime, you're saying if I have a passenger and the airbag unexpectedly deploys, oops, our bad. Sorry. NOT GOOD ENOUGH!

8m

7 minutes ago

Sent

Please contact our Recalls Department at 1-800-999-1009 option #4 if you have any other questions. ^RR

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I'm sure the lawyers have some formula for this, and maybe they're just trying to not get their dealer's service centers overwhelmed like what happened last year, but to pass it off as "your car isn't listed so don't worry about it" is just plain wrong. I get it, the chances are infinitesimal that my passenger airbag is going to blow unexpectedly, but there is a chance, and being put in this limbo is not inspiring my confidence in the Honda brand or its management.